Press Release Summary: A call centre is generally a centralized office used for the purpose of receiving and transmitting a large volume of customer requests by telephone.
Press Release Body: A call centre is generally a centralized office used for the purpose of receiving and transmitting a large volume of customer requests by telephone. A call centre is operated by a company to manage and process incoming product support from consumers. The call center also performs jobs such as collective handling of letters, faxes, and e-mails. The call centers are also know by the name \"contact centre\".
A call centre is operated through an extensive open workspace for call centre agents. The work stations generally include a computer for each agent, a telephone set/headset connected to a telecom switch along with one or more supervisor stations. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
The main purpose of call centres are to interact with their customers, in order to maintain their business. Some businesses even serve internal functions through call centres. Nowadays the call centers also perform other outsourcing jobs such as software development, market research and analysis etc. The call centers generally use workforce management software, which uses historical informations to generate automated shedules. The call centers also use a wide variety of technologies to manage the large volume of work. The call centers are mainly located in India, China, Australia, Philippines, Malaysia etc.
2012
