Released on: November 14, 2007, 1:03 pm

Press Release Author: Multiven

Industry: Telecommunications

Press Release Summary: Palo Alto, CA – November 14, 2007 – Multiven, – the global
leader in premium multivendor IP network maintenance services today released the
first installment of the Multiven Dossier titled “The Software Files: Exposing
Decades of Malpractices in the Networking Industry”.

Press Release Body: Multiven Dossier explores decades of industry unethical and
fraudulent behavior perpetrated by network equipment manufacturers. The Software
Files examine and demystify malpractices that impact millions of enterprise
customers worldwide.

“The core reason why these malpractices have gone unchecked for several years is due
to the lack of objective customer advocacy oversight in the network equipment
manufacturing industry,” said Peter Alfred-Adekeye, CEO of Multiven and author of
the Software Files. “Multiven dossier hopes to fill this void by providing on-going
checks and balances in the industry globally, with the aim of demystifying,
educating and effecting appropriate corrective actions”.

The perpetrated malpractices exposed in the dossier include:

• 90-day warranty for software: though the 90-day timeframe is clearly inappropriate
for testing thousands of features in the code, customers who report software defects
after this period are declined bug fixes.

• Mandatory maintenance contract for bug fixes: customers who turn down
manufacturers service contracts at the point of sale are denied basic software bug
fixes unless they pay exorbitant one-time fees.

• Non-transferable software licenses: networking equipment operating system software
licenses are non-transferable. Recipients who buy pre-owned equipment are forced to
re-pay a fee for the license.

• Denial of product documentation for new equipment: some manufacturers deny
customers access to basic product documentation, software super-user levels and
access to the product software interface for configuration purposes.

In addition to exposing the aforementioned industry malpractices, the Software Files
propose a list of comprehensive solutions.

For more information:
• View the full dossier at www.multiven.com/dossier.php.
• Download a pdf copy from www.multiven.com/PDF/Multiven_Dossier.pdf.
• Join the blog conversation at www.multiven.wordpress.com.


About Multiven

Headquartered in Palo Alto, California, Multiven provides premium multivendor IP
network services that maximize network infrastructure investments for businesses of
all sizes. Our customers enjoy vendor-neutral Trusted-Advisor consultations,
increased network availability and a reduced network maintenance and capital
expenditure. Multiven\'s customers include small and medium businesses, network
service providers and fortune 500 enterprises.

For more information on Multiven, visit: www.multiven.com.


Web Site: http://www.multiven.com

Contact Details: Multiven
3430 West Bayshore Road, suite 201
650.352.1322