Released on: March 24, 2008, 4:21 pm

Press Release Author: Stellar Asia Pacific

Industry: Energy

Press Release Summary: Stellar wins call centre outsourcing contract with leading
energy retailer.

Press Release Body: Stellar, a leading global call centre and business process
outsourcing provider, today announced they have been awarded a call centre
outsourcing contract with one of Australia’s leading energy retailers.

The call centre outsourcing deal with Stellar involves the provision of inbound
customer service for the client’s Queensland-based residential, small-to-medium
enterprise, and industrial and commercial customers.

“With the expected increase in competition among energy retailers following the
commencement of full retail competition in the Queensland market, our client can be
confident of continuing to deliver an outstanding customer service experience to
their customers,” said John Hollingsworth, Chief Executive Officer of Stellar Asia
Pacific. “Stellar has a comprehensive understanding of the retail energy market in
Australia, and we look forward to building a strong relationship with our new
client”.

The energy retailer chose Stellar to deliver inbound customer care services based on
their expertise in call centre outsourcing, in addition to their vast industry
experience in the Australian retail energy market.

The service will be operated from one of Stellar’s eighteen global outsourcing
centres based in Australia. Financial details and terms of the call centre
outsourcing agreement were not disclosed.

Stellar is a leader in serving the utilities industry, having extensive experience
managing call centre and business process outsourcing services for a number of
leading Australian retail energy providers. Stellar operates nine call centres in
Australia that collectively employ over 3000 staff across the country.


About Stellar
Stellar is a leading global call centre and business process outsourcing provider,
with over 6,000 employees across 18 outsourcing centres in Australia, UK, USA,
Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients
reduce operating costs, improve quality levels and increase revenue and
profitability. The company serves a range of clients in the telecommunications,
utilities, transport, finance, government and manufacturing industries. In addition
to call centre outsourcing, Stellar specialises in document management, workflow
automation technology and process outsourcing solutions. For more information, visit
www.stellarBPO.com

Web Site: http://www.stellarBPO.com

Contact Details: Luke Faulkner
Marketing Manager
Stellar Asia Pacific
Tel: +61 3 8416 4019